Explore the app Policies & legal
PayGap keeps its customer, privacy, complaints, accessibility, security and stablecoin-risk documents together in one clear directory.
Policies & legal
Explore the current policy drafts. Final documents will be available here when approved.
Service eligibility, quotes, restrictions, payment stages and legal terms.
Read policy ↗02The relationship between an eligible user, PayGap and route providers.
Read policy ↗03Personal information, verification data, sharing, retention and user rights.
Read policy ↗04How to submit a complaint, what happens next and available escalation.
Read policy ↗05Inclusive access, alternative formats and reporting an accessibility barrier.
Read policy ↗06Stablecoin, issuer, custody, liquidity, network and regulatory risks.
Read policy ↗07Account, transaction, infrastructure, partner and incident controls.
Read policy ↗Universo develops and distributes the PayGap application. The relevant partners provide financial services under their applicable agreements. Read both the app terms and the provider information for the service you choose.
Use Contact for help understanding a document, Privacy Policy for information rights, or Complaints to raise an issue with a service. Ask for an accessible format if needed.
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