Account and verification
Guidance for login, profile details, identity checks, source-of-funds requests and account closure.
Support
Clear help for every stage of the payment journey.
The live support experience should cover profile access, verification, funding, stablecoin settlement, payout status, refunds, complaints and security reports.
Payment status
Explain whether a payment is awaiting funding, under review, settling on-chain, with a payout partner, completed or returned.
Stablecoin questions
Provide route-specific explanations of the settlement asset, network, fees, custody, finality and risk.
Complaints and escalation
Offer a visible formal complaint route and identify the entity responsible for handling the issue.
PayGap · Technology that connects